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WHAT YOU WILL LEARN
THE PSYCHOLOGY OF WAIT TIME
Wait time, and communication around it, impacts patients differently. Learn about the research to help you better design your systems!
THE DATA BEHIND WAIT TIME
How long is too long? Does it matter if the patient is waiting in the waiting room or in the chair? How it wait time correlated to NPS?
STRATEGIES TO IMPROVE WAIT TIME
Learn from trusted operators in the DSO and FQHC space to help you build systems and culture to provide the most efficient and elegant experience possible!
Matt is the CEO and co-founder of DifferentKind, a patient-focused platform that helps dental professionals measure and improve patient experience. A leading expert on person-centered care, motivational interviewing, and shared decision-making in dentistry, he has given over 100 talks to dental and medical professionals around the globe and has published 9 articles in peer-reviewed journals and other industry publications. He also serves as part-time faculty at the University of Colorado School of Dental Medicine.
Erin Norris is the Head of Growth and Customer Success at DifferentKind. She has 30 years of dental experience in various roles, from chairside roles to helping clinics bring in new technology. She is passionate about improving patient experience and spending time with her dogs.
Cassie Tallon is a seasoned professional in the dental sector, boasting over two decades of specialized expertise in operations and marketing. She is a highly sought-after speaker, recognized for her ability to implement strategic operational efficiencies within Dental Service Organizations (DSOs), resulting in optimized internal workflows. Her unique aptitude for operational synergy is reflected in her strategies for partnership management and her accomplishments in communication, collateral design, and both organic and paid social strategies.