↑ Treatment Plan Adherence

Patients' experiences with care, particularly communication with providers, correlate with adherence to medical advice and treatment plans.This is especially true among patients with chronic conditions like dental caries and periodontal disease, where a strong commitment from patients to work with their providers is essential for achieving positive results.
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↑ Quality, Safety, & Efficiency

Measures of patient experience also can reveal important system problems, such as scheduling problems and gaps in communication that may have broad implications for clinical quality, safety, and efficiency.²

↓ Employee Turnover

Efforts to improve patient experience also result in greater employee satisfaction, reducing turnover. Improving the experience of patients and families requires improving work processes and systems that enable clinicians and staff to provide more effective care. A focused endeavor to improve patient experience at one hospital resulted in a 4.7 percent reduction in employee turnover.³

↑ Patient Loyalty

Patients keep or change providers based upon experience. Relationship quality is a major predictor of patient loyalty; one study found patients reporting the poorest-quality relationships with their health care providers were three times more likely to voluntarily leave the practice than patients with the highest-quality relationships.⁴