Dental Experience
Beyond NPS

Quantify and improve your patient experience with metrics that target loyalty and trust for improved oral health outcomes for patients and improved business outcomes for dental professionals.

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Our Team Has Worked with:

Ver·i·fy Your Patients' Experience

A single star rating or NPS number doesn't tell the whole story. Especially when the stakes are high. We're redefining measurement in dental care to ensure you know exactly what your patients want. We then help you develop the evidence-based skills to build trust and develop loyalty.

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Meaningful Measurement

Patients receive practice-branded communication in their preferred format (SMS, email) the day after their appointment requesting feedback about their experience and outcomes.

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Data Refinement

Patient feedback is aggregated and displayed in a custom dashboard for providers, staff, regional managers, etc to highlight successes and target areas for improvement.

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Improvement Insights

Our machine learning ready data produces actionable, targeted insights to help dental teams improve across 14 experience metrics and 4 outcomes metrics using proven methodologies.

DifferentKind Trends in Dental Patient Experience White Paper Cover

How can dental groups optimize patient experience in 2024?

Check out our white paper to learn more!

What people are saying about DifferentKind

DifferentKind dental quote

DifferentKind has been a game changer for understanding differentiators, market adaptability, and staff recognition.

Dr. Barry Bartusiak
Founding Dentist
Bartusiak Dental Care of Washington
DifferentKind oral health quote from the former CEO of Healthgrades

DifferentKind makes me excited about the future of patient-facing measurement in dental care, enabling a better match between patients and dentists.

Kerry Hicks
Founder and former CEO, Healthgrades
DifferentKind dental quote from FQHC federally qualified health center dental program

DifferentKind translates and distills the patient journey into real time experience measurements, producing a simple and harmonious data and analytics platform that results in engaged providers and happier patients.  Engaged providers go the extra mile to ensure safe, competent and compassionate care. Happy patients come back to see these providers.  This circle repeats, win-win outcomes are produced, making DifferentKind a force multiplier for solo practices, emerging groups and DSOs.

Samantha Strain
Partner + Chief Development Officer, HealthStream Ventures
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What Optimal Patient Experience Can Do For Your Practice
↑ Treatment Plan Adherence
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↑ Quality, Safety, & Efficiency
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↓ Employee Turnover
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↑ Patient Loyalty
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Read More on The ROI of Patient Experience Here
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Creating trust requires partnership & transparency.

If you're looking for the data to demonstrate your practice's commitment to patient-centered, evidence-based dental care, we'd love to chat with you.

Our Team

Dental patient experience leader Matthew Allen, DDS

Matthew Allen, DDS

Leading expert on person-centered care in dentistry

Dental patient experience leader Carolyn Brown, DDS, MA

Carolyn Brown, DDS, MA

Veteran subject matter expert in teledentistry, value-based care, medical-dental integration, and dental benefits

Dental patient experience leader Erin Norris

Erin Norris
Head of Growth

Dental industry expert with a history of bringing innovative technology to new markets

Rich Wertz

Rich Wertz

Seasoned technical leader with a lifetime of software development experience