What YOU WILL learn
WhY Are Patient Experience Leaders IMportant In Detnal Settings
We'll dive into exactly what patient experience leaders do, and why a dedicated role is important.
Best practices for patient experience leaders
We'll give you practical tips to help you ensure that your patient experience leaders and programs are running in tip-top shape.
How to form a patient experience role at your organization
Don't have a patient experience leader at your organization? We'll help you with actionable steps to make this role a reality.
Webinar schedule
We're excited to bring together some of the leading minds when it comes to understanding patient experience leadership in oral health settings. There will be time for Q&A after the session!
The webinar will be recorded, so even if you can't join live, make sure to register so you can receive the recording after the session!
Tuesday, July 30, 2024
WhY Are Patient Experience Leaders IMportant In Detnal Settings
We'll dive into exactly what patient experience leaders do, and why a dedicated role is important.
Best practices for patient experience leaders
We'll give you practical tips to help you ensure that your patient experience leaders and programs are running in tip-top shape.
How to form a patient experience role at your organization
Don't have a patient experience leader at your organization? We'll help you with actionable steps to make this role a reality.
Webinar speakerS
Matthew Allen, DDS
Matt is the CEO and co-founder of DifferentKind, a patient-focused platform that helps dental professionals measure and improve patient experience. A leading expert on person-centered care, motivational interviewing, and shared decision-making in dentistry, he has given over 100 talks to dental and medical professionals around the globe and has published 9 articles in peer-reviewed journals and other industry publications. He also serves as part-time faculty at the University of Colorado School of Dental Medicine.
Nicolle von Helms
Nicolle von Helms is the Head of People Experience at The Dental Studio, a family dental practice in Wheaton, IL. She brings her strong customer experience background in the event planning and non-profit sectors to the dental space.
Andrew Gordon
Andrew Gordon is a partner and Chief Experience Officer at Open Door Dental Group. As CXO he is responsible for the overall patient experience and assuring the highest level of patient care and brand management Before being named CXO, Andrew was Open Door’s Chief Operating Officer and was responsible for all the company’s operations and growth, including management of recruiting, analytics, and marketing. Prior to joining Open Door Dental Group in 2014, Andrew was General Manager at Tucanos Brazilian Grill. Before his work at Tucanos, Andrew was the Vice President of Operations with Barbacoa Mexican Grill. Andrew began his career with Hilton Hotels where he helped build, open, and manage Hilton Garden Inns in multiple states. Andrew lives in Grants Pass, Oregon with his wife Megan and their 4 children.
