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Experience Intelligence for High-Performing DSOs

See what production reports and NPS can’t show. DifferentKind gives DSOs real insight into patient experience, operational consistency, and practice-level performance.

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You’re under pressure to grow — but the data you have isn’t enough.

DSOs are asked to:

  • Increase operational efficiency

  • Support practices with better coaching

  • Improve patient retention and case acceptance

  • Attract and retain clinical talent

  • Strengthen payer negotiation leverage

  • Stand out in a crowded market

But you can’t improve what you can’t see.

Production data tells you what happened — not why it happened.
NPS tells you if patients were “happy” — not what they actually experienced.

DifferentKind fills the missing gap with patient and employee experience intelligence designed specifically for DSOs.

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CLinical Operations

Better coaching starts with better insight

Get a clear view of the real patient experience at every location, provider, and appointment type. Identify operational barriers, variation across clinics, and the root causes of lower retention or case acceptance.

Pinpoint practice-level operational gaps

Identify strengths and blind spots for each provider

Improve case acceptance through trust and communication insights

Benchmark every location objectively

Support regional and clinical leaders with actionable data

Give your team data that drives action

Marketing

Tell a better story — backed by real data

Your brand is built on patient experience. DifferentKind helps DSOs turn unstructured patient feedback into marketing assets, value propositions, and reputation growth.

Increase Google review velocity the right way

Turn sentiment, keywords, and themes into marketing copy

Build a differentiated story for recruitment and patient attraction

Provide marketing teams with monthly PX insights

Strengthen your employer brand with real patient validation

Use our marketing assests to build trust and loyalty

Payer Relations

Negotiations are won with evidence — not anecdotes

Give your payer relations team measurable proof of network quality, provider performance, and member experience improvements using verified patient experience data.

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Strengthen your position during contract renewal

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Provide payers with validated quality metrics

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Support steerage programs with real experience data

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Differentiate your DSO when payers calculate value

Not another survey tool. Not another PX platform.
A complete intelligence layer built for DSOs.

Explore the core capabilities powering smarter operations, better retention, and stronger payer relationships for DSOs and Dental Payers.

High-Frequency, Location-Level Feedback

Automated collection mapped to every provider, visit type, and office.

AI Sentiment & Theme Detection

See exactly what’s driving patient perceptions — in plain language.

Custom Benchmarks

Compare your results against industry standards and peer groups for clear, objective insights.

Monthly Insights for Every Team

Clinical Ops → Coaching clarity
Marketing → Differentiated content
People/HR → Culture & retention signals

Seamless Integrations

Connect with your existing systems for unified data and streamlined workflows.

Network Quality Intelligence

Gain visibility into provider performance and platform health to support compliance and payer negotiations.

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Transforming Dental Operations & Outcomes

"There is nothing out there like DifferentKind to drive operational consistency and excellence. This is the perfect tool to ensure optimal staff performance, especially when on boarding new team members. This being achieved by giving patients a voice directly to leadership is genius. Must have."

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Dr. Jeremy Horst Keeper
Founder, Dr. Keeper's Dental Wellness
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Experience DifferentKind

Give your DSO the clarity it’s been missing

Whether you lead clinical operations, marketing, regional teams, or payer relations, DifferentKind helps you make smarter decisions and deliver better outcomes.

Book a 15-Minute Intro