Learn a better way to manage Google reviews by capturing private feedback first, resolving issues fast, and earning authentic 5-star reviews.

Most dental teams collect patient feedback. Very few turn it into consistent coaching. In this conversation, Teresa Williams (COO, Dental Express) and Karina Guerrero (Operations Manager, Dental Express) share how they use weekly patient experience data across six San Diego practices to guide real huddles, strengthen accountability, and support frontline teams without adding more meetings.

IN THIS WEBINAR, WE EXPLORE THEY PSYCHOLOGY OF SDM WITH PATIENTS, THE DATA BEHIND SDM, AND ACTIONABLE STRATEGIES FOR IMPROVING SDM AND IN YOUR PRACTICE.

In this webinar, we help you understand how patients think about clinical skill and help you focus on what matters most to them.

Many dental leaders have never heard the title CXO - chief experience officer. This is about to change as the industry recognizes the trend that has been obvious in medical settings for the last decade - patient experience leaders are a crucial part of a thriving healthcare organization. In this webinar, we'll chat with patient experience leaders in dental organizations to learn why it's so crucial that their voice is at the table.

Dr. Carolyn Brown and Margaret McGuckin explore they psychology of delivering value to patients, the data behind creating value, and actionable strategies for improving your value proposition and delivery in your practice.

When a patient comes in for treatment, who is responsible for communicating to them how much they will pay? How do they get that information? What if the information is wrong - who is responsible? In this webinar, sponsored by Airpay, we'll unpack all of these questions...and more!

We've all heard about the importance of active listening when it comes to building trust and creating loyalty with patients. But how do we actually do it? Why does it work? How do we help our teams become better listeners? Join us for this interactive workshop that will help you and your team level-up your skills!

In this webinar, we help you understand where Google Reviews and NPS fit into the multifaceted nature of patient experience and practice differentiation, and ultimately give you a framework to meaningfully measure and improve patient experience to drive experience, differentiation, and growth.

Dr. Matt Allen, Erin Norris, and Cassie Tallon explore they psychology of waiting, the data behind waiting, and actionable strategies on improving waiting in your practice.

Dive into the first white paper on patient-reported experience measures in oral health!

Discover why problem solving is essential for building trust inside dental teams. Dr. Matt Allen and Dr. Cory Scheer explain how responding to, analyzing, and anticipating problems strengthens communication and team culture.

Check out our latest white paper, highlighting trends in dental patient-reported outcomes that you can use to inform optimal patient care!

Care for others is the third building block of trust. Dr. Matt Allen and Dr. Cory Scheer explain the role of empathy, listening, and human connection in dental team culture and patient care.

Learn why competence is the first building block of trust. Dr. Matt Allen and Dr. Cory Scheer explain how technical skill, communication, leadership, and consistent behaviors shape trust inside dental teams.