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Network Quality Intelligence for Dental Plans

DifferentKind gives dental payers real patient experience insights that support compliance, improve member satisfaction, strengthen network quality, and differentiate your plan with employers.

Talk with our teamSee a sample network quality report

Dental plans are under pressure to show improved member experience — but traditional measures fall short.

Payer teams are expected to:

  • Improve member satisfaction

  • Demonstrate network quality

  • Support steerage to high-performing providers

  • Strengthen clinical program outcomes

  • Differentiate plans for employer groups

  • Prove quality during procurements and renewals

But today’s tools — CAHPS, call-center logs, ad hoc provider complaints — don’t tell the full story.

DifferentKind delivers member experience insights directly from care encounters, tagged to provider, location, appointment type, and demographics.

This creates a unified quality picture for the first time in dental.

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COMPLIANCE

Move beyond annual CAHPS surveys

DifferentKind captures member experience at the point of care — giving payer quality leaders a continuous, high-frequency signal of network performance.

Identify high-performing and at-risk providers

Reduce member friction before it becomes complaints

Support quality audits with real patient data

Strengthen your HEDIS/CAHPS-aligned measures

Provide providers with actionable patient insights

Demonstrate year-over-year improvement to regulators

Network optimization

Differentiate your network using real experience indicators

Member experience is now a defining component of network quality. DifferentKind provides the verified experience metrics dental plans need to steer members toward providers who deliver better care experiences.

Rank and segment providers by experience quality

Build steerage programs using objective PX data

Identify provider variability and gaps

Support provider relations with clear experience metrics

Enhance directories with experience-driven quality indicators

Meet global provider gaps as a value-add service

Network Differentiation

Give employers the one thing they want but rarely get: proof of network quality

Self-funded employers and benefits consultants look for plans that can demonstrate member satisfaction, provider consistency, experience-based outcomes, a real plan to improve network performance.

DifferentKind gives your sales and account management teams a credible differentiator:
Verified member experience data — not anecdotes.

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Strengthen proposals & renewals

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Differentiate from competitors with objective data

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Provide employer-specific experience dashboards

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Support large-client retention with transparent reporting

The first patient experience intelligence platform built specifically for dental plans.

Explore the core capabilities powered by member voice.

Real-Time Experience Data

Collected immediately after dental visits, not months later.

Provider-Level Precision

Data mapped to individual dentists, hygienists, and locations.

Deep Sentiment Analysis

AI-extracted themes reveal the true drivers of member satisfaction.

Network Benchmarks

Compare provider groups, specialties, appointment types, and regions.

Bid-Ready Employer Reports

Clear, defensible metrics for procurement cycles.

No Additional Friction for Members

Integrated into the practice workflow — high response rates.

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Transforming Member Experience

"Improving our member's experience is central to our mission, but understanding it at scale has always been a challenge. DifferentKind offers an exciting opportunity to bring meaningful patient insight into how we partner with providers and improve care for the members we serve."

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Glenn Puckett, Executive Director, Innovation
Delta Dental of Washington
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Experience DifferentKind

Position your network as a leader in member experience

Whether you lead network quality, clinical programs, provider relations, or employer sales, DifferentKind gives you the verified data you need to show real value.

Schedule a conversation