Join Teresa Williams (COO, Dental Express), Karina Guerrero (Operations Manager, Dental Express), and Dr. Matt Allen (CEO, DifferentKind) as they share how they use AI-generated coaching reports to turn patient experience data into actionable team conversations across 6 practices.
You'll see:
✅ Their Monday routine for spotting coaching opportunities in patient feedback
✅ Real examples of turning abstract scores into specific huddle conversations
✅ How AI helps practice managers facilitate better team discussions about empathy, transparency, and care quality.
Perfect for DSO leaders, operations managers, and anyone who collects patient feedback but struggles to make it actionable at the practice level.
Duration: 25 minutes + live Q&A
Matt is the CEO and co-founder of DifferentKind, a patient-focused platform that helps dental professionals measure and improve patient experience. A leading expert on person-centered care, motivational interviewing, and shared decision-making in dentistry, he has given over 100 talks to dental and medical professionals around the globe and has published 9 articles in peer-reviewed journals and other industry publications. He also serves as part-time faculty at the University of Colorado School of Dental Medicine.
Teresa Williams is a seasoned DSO professional serving as Chief Financial and Operations Officer for Dental Express. She leverages her extensive experience and expertise in ensuring operational excellence with the providers and teams that she serves. In her current role, she collaborates closely with dental providers and DSO leadership to deliver financial and operational guidance to support their strategic objectives. Teresa's invaluable leadership and proficiency in navigating the intricate DSO landscape have contributed to success in both de Novo and acquisition-based companies. Her academic background, consists of a BA in Administrative Leadership from the University of Oklahoma and an MLS in Health Care Law from the University of Oklahoma College of Law.
Karina is the Operations Manager at Dental Express Santee.
