In this 25-minute webinar, Matt and Nicole Toudouze (Transcendental) will show a more human, operational approach to reputation. You will see how Reputation Beacon connects private patient feedback to public Google reviews, so teams can resolve issues early, invite happy patients at the right moment, and understand what is actually driving reputation across locations.
You'll see:
✅ Why star ratings can be misleading, and what to measure instead
✅ A simple workflow to catch friction and resolve issues before they become 1-star reviews
✅ How to convert great experiences into more authentic 5-star reviews, without spamming patients
Perfect for DSO leaders, operations managers, and anyone who collects patient feedback but struggles to make it actionable at the practice level.
Duration: 25 minutes + live Q&A
Matt is the CEO and co-founder of DifferentKind, a patient-focused platform that helps dental professionals measure and improve patient experience. A leading expert on person-centered care, motivational interviewing, and shared decision-making in dentistry, he has given over 100 talks to dental and medical professionals around the globe and has published 9 articles in peer-reviewed journals and other industry publications. He also serves as part-time faculty at the University of Colorado School of Dental Medicine.
Nicole is the CEO and founder of Transcendental, an industry-leading marketing company specializing in growing dental practices and groups with custom, evidence-based marketing programs. Nicole has an extensive background in advertising, with a career in the ad agency space; she managed marketing strategy for brands like Bank of America, 7-Eleven, and H-E-B.
Karina is the Operations Manager at Dental Express Santee.
